Jaiswal, M.P <br/><br/>
e-CRM: Business & System Frontiers 
M.P. Jaiswal and Anjali Kaushik. 
 - New Delhi    Asian Books    2002 
<br/><br/><label>ISBN: </label>81-86299-35-1  Rs.230.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Business- e-CRM
<br/><br/><label>Dewey Class. No.: </label>658.812  / J 25