TY  - BOOK
AU  -  Fjermestad, Jerry, 
TI  - Electronic Customer Relationship Management
SN  - 978-81-20329-94-2
U1  -  658.81202855 
PY  - 2006///
CY  -  New Delhi 
PB  - Prentice Hall of India 
KW  - Management
ER  -