Shainesh, G  <br/><br/>
Customer Relationship Management : a strategic perspective 
G Shainesh & Jagdish N Sheth 
 - Delhi  Mcmillan   2006 
<br/><br/><label>ISBN: </label>978-93-5138-145-7  Rs.190.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Relations
<br/><br/><label>Dewey Class. No.: </label>658.812  / S 526